Privacy Policy
Ginkgo Ceramics ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases through our online store.
Personal Information We Collect
We only collect and retain the minimum amount of personal data necessary to process transactions and provide our services. This includes:
For Orders & Payments:
We use Stripe to process payments, which means we do not store or have direct access to your payment details. Stripe may collect:
- Name
- Email address
- Shipping and billing address
- Payment information (handled securely by Stripe)
- IP address for fraud prevention
For Newsletters & Contact Forms:
If you voluntarily sign up for our newsletter or fill out our contact form, we collect:
- Your email address (to send updates, promotions, or respond to inquiries)
How We Use Your Information
We use the personal data we collect for the following purposes:
- To process and fulfill your orders, including payments and shipping
- To communicate with you about your purchases
- To respond to customer service inquiries
- To send newsletters and promotional emails (only if you have opted in)
- To comply with legal obligations
Sharing Your Information
We only share your information with third parties as necessary to run our business. This includes:
- Stripe: For secure payment processing
- Shipping Providers (e.g., Canada Post, FedEx, etc.): To fulfill your orders
- Email Services (if applicable, e.g., Mailchimp): If you sign up for newsletters
- Legal or Compliance Reasons: If required by law or to protect our rights
We do not sell or rent your personal information to third parties.
Cookies & Tracking Technologies
Our website may use cookies or similar technologies for analytics or basic functionality. You can adjust your browser settings to block cookies if preferred.
How Long We Keep Your Data
- Order Information: Retained only as necessary for legal and tax purposes
- Email Subscriptions: Retained until you opt-out (unsubscribe link provided in emails)
Your Rights & Choices
Under PIPEDA (Canada's privacy law), you have rights to:
- Access your data
- Correct your data
- Request deletion (where applicable)
- Withdraw consent (unsubscribe from emails at any time)
To make a request, please contact us at leah@ginkgoceramics.com.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, you can reach us at:
This Privacy Policy ensures compliance with PIPEDA and best practices for handling customer data. By using our site and services, you agree to this policy.
Last Updated: 3/31/2025